Support Center

Our happiness team is always here to assist.

Common questions

Orders & Shipping

All items will be ready for dispatch within 48 hours after the receipt of the payment and expected to arrive within 5 to 7 business days by standard post service.

At the moment we ship to the following countries:



Taiwan, China, Hong Kong, Indonesia, Malaysia, Philippines, Singapore, Thailand, Vietnam


North America

United States (US), Canada.



United Kingdom (Uk), France, Germany, Russia.

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If you need to swap an item

Returns & Exchanges

All purchased items can be exchanged within 7 business days free of charge. Please note we can only exchange non-faulty items that are in their original condition, has not been used. 

All purchased items are well inspected to ensure product safety and minimize the amount of defective merchandise prior shipping. We do not accept returns at this moment. Please check your products carefully before checkout.

Email: [email protected]
Title: Exchange for Order (#)
Content: Your full name, shipping address, contact phone number and the items you wish to exchange.


Our support will contact you within 48 hours to assist you for exchanging products. 

Yes, you can cancel your order within 48 hours before dispatch. We will issue you an refund if payment is processed.

Free Worldwide Shipping

On all orders above US$50

Super Fast Delivery

Dispatch within 48 hours

Exchange & Returns

7 Days free of charge

100% Secure Payment

PayPal / MasterCard / Visa

©Since 2019 HOEY Co., LTD. All Rights Reserved.